"Comm100 is a leading customer service and customer communication software provider. We provide open source and free hosted customer service and communication software for small and medium businesses."
OK... What does that mean to us?
In a good, supported, visitor based website (or blog etc.), there will be a time when we need an application (or widgets) for enabling us to communicate with our visitors (potential customer, maybe). Usually this will result to having to pay more! The better the service we need, the more we have to pay.
In a good communication, we have to make sure the communication are:
- Real time
- Availability (24/7)
- Reliable
For that to happen, the application we are going to use should provide us with any of these functions:
- Chat (to enable real time text based or audio communication)
- Email support (email based communication as an alternative to real time support)
- Forum (to cater frequently asked questions)
Let see what Comm100 have for us...
"With our fully integrated products, you can have a 360 degree view of your customers and potential customers in one integrated web portal, so you can understand them better. You can see:
- If your customers have been to your web site. When, which pages and how many times.
- If your customers live chatted with your online support reps.
- If your customers sent you any emails
- If your customers posted any threads in your forum.
- If your customers opened any of your newsletter or clicked any links"
Comm100 is a good example of a free alternative to all those expensive products which offer the same quality of service. Offering downloadable Open Source products and free hosted services, Comm100 is offering these free applications for every registered user:
- Live Chat
- Email ticket
- Forum
- Newsletter
- Knowledge Base
- Issue Tracking
- and Survey
I've been using Live Chat function from Comm100 for quite some time and would say that it's a great product which offer the same (or better) functionality from it's profitable counterpart! Without worrying the product updates (or what so ever), the embeddable Live Chat keep on working as it was since the first time I paste it on my homepage!
I would give it a 5 star for it's functionality and reliability. Totally recommended for those seeking a good web based communication application or service.
Pay a visit to http://www.comm100.com/ to learn more about it's offering.
What about you? Please give your ratings to Comm100 bellow:
Good Stuff does come Free...
